1. Introduction

Provost Home Design, LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request plan modifications, or otherwise interact with our services.

2. Scope

This Policy applies to information collected through our website and communications with us (email, forms, phone). If you follow links to third-party sites (e.g., payment processors, social networks), their privacy policies apply to your activity there.

3. Information We Collect

Information you provide: name, email, phone, messages, project details, testimonials, and files you upload (e.g., for plan modifications or “Get Started”).
Account & preferences: if you sign in or save items (e.g., saved plans/details), we store profile and preference data associated with your account.
Transaction information: if purchases are offered, we process order details (card data is handled by our payment processor).
Technical information: IP address, device/browser type, pages visited, and similar usage data, collected via cookies and similar technologies.
From third parties: we may receive information from service providers (e.g., analytics, email delivery, anti-spam/anti-abuse) or when you interact with us on social platforms.

4. How We Use Your Information

Provide our services (answer inquiries, deliver plans, handle modifications, manage accounts).
Improve our website, products, and customer support.
Send service messages and, with your consent or as permitted by law, marketing communications (you can opt out).
Protect our services against fraud, abuse, and misuse; enforce our Terms.
Comply with legal obligations and respond to lawful requests.

5. Legal Bases (EEA/UK only)

Where applicable, we process personal data under one or more of the following: (a) consent; (b) contract performance; (c) legitimate interests (e.g., site security, product improvement); (d) legal obligation; (e) vital interests in rare cases.

6. Cookies & Similar Technologies

We use cookies to operate the site, remember preferences, and analyze usage. You can manage cookies in your browser. Blocking cookies may affect site functionality. If we add a cookie banner or preference center, your choices there will be honored.

7. Analytics, Email & Social

Analytics: we may use analytics tools to understand aggregate usage trends.
Email delivery & marketing: providers may send transactional or marketing emails on our behalf. You can unsubscribe from marketing at any time.
Social links: our site links to Facebook, Instagram, and LinkedIn. Your interactions are governed by those platforms’ policies.

8. Data Sharing

Service providers: vendors who help operate the site, deliver files, process email, host data, or provide analytics/anti-abuse.
Legal & safety: to comply with law, enforce our Terms, or protect rights, property, and safety.
Business transfers: in connection with a merger, acquisition, or asset sale, with appropriate protections.
We do not sell or rent your personal information.

9. Data Security

We take reasonable measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If we learn of a security incident, we may notify you as required by law.

10. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose.

11. Your Choices & Rights

You may request access, correction, deletion, or a copy of your personal information, and you may object to or restrict certain processing (subject to law). To make a request, please contact us. You can unsubscribe from marketing emails via the link in each email. If you have an account, you can update certain info in your profile.

12. Region-Specific Notices

California/US state laws: you may have additional rights (e.g., to know, delete, correct, or limit certain uses). We honor requests as required by law.
EEA/UK: you may also have rights to data portability and to lodge a complaint with your supervisory authority.

13. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided information, please contact us so we can remove it.

14. International Transfers

If you are outside the United States, your information may be processed in the U.S. or other countries with different data-protection laws. We take steps to protect your information in such cases.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date. Continued use of the site following changes indicates your acceptance of the revised Policy.

Privacy Policy